Servicing Director Event Manager Letter Event Error: "...there was no ActiveDocument.."
Executing...
MailWrap.dll
Event Name : <your letter>
Instance Name : <the letter event name>
Started :
Word.Application.InitializeMailMerge failed because there was no ActiveDocument.
Printing not attempted.
Exit code = 2010
Root Cause:
Some letter events are Word Mail Merge documents, and this error has one known cause, which is running the event unattended, where no interactive Windows user is running the event. Instead, Windows is running the event using Windows Task Scheduler. Running a Word Mail Merge event unattended has a Windows issue requiring a change to the Windows computer running the event.
Workaround:
This information is for your local IT or System Administrator:
- Confirm Word is locally installed on the computer running Event Manager, and the version of Word must be a supported version listed on the Servicing Director System Requirements article shown in Knowledge Center for your version of Servicing Director.
- Confirm the Windows user running Event Manager can interactively open Word and open the letter template document for the letter event reporting the error. The letter template document will be in the SvcDataRpt network shared folder configured for the Servicing Director applications.
- Confirm the Windows computer is using Task Scheduler to run Event Manager unattended. There should be no interactive Windows user. Instead, stored Windows user credentials are used to run Event Manager.
- If all the above is confirmed, then do the following:
As a workaround for a Microsoft Windows Task Scheduler issue for any Word Mail Merge letters you might happen to include in the Run All events, you must create the following directories:
- On a 64-bit Windows computer: C:\Windows\SysWOW64\config\systemprofile\Desktop
- On a 32-bit Windows computer: C:\Windows\System32\config\systemprofile\Desktop
ArticleNumber:
000043806