Failed to launch help.
Windows Help and Support
Why can't I get Help from this program?
The Help for this program was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. However, you can download a program that will allow you to view Help created in the Windows Help format.
For more information, go to the Microsoft Help and Support website.
Root Cause:
Servicing Director Help uses Windows Help to display the product's help topics.
Windows Help (WinHlp32.exe) is a Help program that has been included with Microsoft Windows versions starting with the Microsoft Windows 3.1 operating system. However, the Windows Help program has not had a major update for many releases and no longer meets Microsoft's standards. Therefore, starting with the release of Windows Server 2008, the Windows Help program will not ship as a feature of Windows. If you want to view 32-bit .hlp files, you must download and install the program (WinHlp32.exe) from the Microsoft Download Center.
Workaround:
Have your local IT follow the Microsoft support instructions, and download the Windows Help to the desktop.
ArticleNumber:
000040978