Servicing Director Installation Program Error: "The install cannot find a previous version of Servicing Director..."

Servicing Director Installation Program Error: "The install cannot find a previous version of Servicing Director..."

Servicing Director Application Update Setup
The install cannot find a previous version of Servicing Director. The install can not continue.

Root Cause:

The installation program you are running is a small update or service pack update for a full version of Servicing Director, and the full version of Servicing Director is not installed.

Workaround:

Install the associated full version of Servicing Director before installing the small update or service update. For example, if you are using the 15.3.2 installation program, this is a service pack for the 15.3 full version, and you would need to install the 15.3 full version first, and then install the 15.3.2 service pack.

ArticleNumber:

000041645