Servicing Director Licensing Error: Your loan limit...has been exceeded...

Servicing Director Licensing Error: Your loan limit...has been exceeded...

Licensing

Your loan limit of #### loans has been exceeded with ####

active loans. Loan Servicing will not run.

Select Help to learn hot to receive a new license.


Root Cause:

Servicing Director is licensed by a loan limit, which counts the number of loans on your system.

If the number of loans on your system exceeds the loan limit, then the Servicing Director applications are disabled.
 


Workaround:

Confirm from your Servicing Director contract your loan limit, then contact the Servicing Director Sales department at 1-800-815-5592.

  • If the number of loans in the error above is at or above the number of loans in your contract, then contact the Servicing Director Sales department to obtain a new contract and license key with a higher loan limit.
  • If the number of loans in the error message above is below the number of loans in your contract, then contact the Servicing Director Sales department to request a replacement license key which will correctly count the loan limit for your system.

ArticleNumber:

000041375