The Borrower table was not populated for this loan. There are incomplete values from E3.
The MailingAddress table was not populated for this loan. There are incomplete values from E3.
Root Cause:
This error indicates that E3 has exported incorrect data and your Servicing Director SQL server is rejecting it.
These errors are usually secondary to a preceding error running the Event Manager E3 Build Import Data event.
The E3 Build Import Data event failures lead to incomplete values, which the Loan Setup Import for E3 later detects and reports with the errors above.
Workaround:
Use E3 customer support to identify which fields are rejected and correct them in E3 before exporting the loan data again.
Review the Event Manager results for the most recent E3 Build Import Data event to locate any errors for that event.
Capture the entire, extended error message text of the E3 Build Import event, and contact E3 support using Case Management on the Finastra Customer Success Community website.
ArticleNumber:
000041372