Servicing Director LSCnfg Application has the wrong config info path for the SvcData folder
- The file path displayed in the Config Info section on the lower right of the LSCnfg screen is the path LSCnfg is configured to use.
- The file path displayed is not the correct path for the production SvcData folder.
- The LSCnfg screen does not allow the Config Info path to be edited.
- This location must be the same location your desktop applications use for the SvcData folder to provide the new SQL Server login passwords to the client applications. If your client applications happen to use a different location for the SvcData folder, then the LSCnfg application will not be able to provide the desktop applications with the new passwords, leaving the applications unable to log in and causing a log in error message to be displayed when the users try to open any application.
Workaround:
If the \SvcData folder location in the LSCnfg Config Info section is not the correct production \SvcData folder for your Servicing Director desktop applications, then you will have to reinstall the Servicing Director database product.
For more information, review the following articles:
ArticleNumber:
000070333