When you create the Servicing Director Monthly Billing Statements, you find that one of the borrowers on a loan is missing from a statement.

The problem is that one of the borrowers on the loan is not assigned correctly in the Mailing Address screen.

Workaround:

Do the following: 

1. Open the Customer Service application, and choose the loan with the missing borrower.
2. Click the Mailing button.
3. In the Mailing screen, locate the borrower who is missing from the Monthly Billing Statement on the Borrower available list, and click to highlight that borrower.
4. Click the >> button to move the borrower to the assigned column.
5. Click OK.

All of the assigned borrowers will now appear on your Monthly Billing Statement.

ArticleNumber:

000065081