"The Participant's principal balances are not equal to the loan's principal balances"
Root Cause:
The error message indicates the investor participation principal balance does not match the loan's principal balance. One possible cause is that the loan was initially set up incorrectly. You will not be able to post a payment on this loan until these balances match exactly.
You can verify the differences in the principal balances in Customer Service > Balances screen, and in Investor Accounting > Loans > Loan Participation screen.
Workaround:
The investor participation principal balance and loan principal balance cannot be adjusted by a user in the application. You will need to work with your IT department or database administrator to find a way to make the principal balances match in the SQL database. Loan.PrincipalBal must match Participation.PrincipalBalInvShare. After this is done, on a test evironment, secure restorable backups of the databases, and then test the solution.
ArticleNumber:
000038674