The Servicing Director Realtime Payment Interface relies heavily on two local servers, and the Interface performance is largely dependent on the performance of these two servers.
If the local servers perform slowly at times, then the Interface will respond slowly at those times as well.
Workaround:
This information is for your system administrator or local IT, who is familiar with Windows systems and Microsoft products. The local servers are the Microsoft SQL server, which hosts the Servicing Director databases, and the Microsoft IIS web server, which hosts the Interface. The information below may help the local servers respond more quickly.
If your Microsoft SQL server is slow at the start of the day, and you may have one Microsoft setting in place to Auto Close idle databases. If so, disable that procedure using the Microsoft SQL server support procedures to do that. For other times of day, also, look for any other Microsoft SQL server support recommendations to make your SQL server faster, such as Reindexing or Updating Statistics on the user databases often, and adding server RAM memory.
The IIS web server also needs to keep the Interface ready at all times, and you may have one Microsoft setting in place called an IIS application pool idle timeout. If so, disable that timeout using the Microsoft IIS server support procedures.
ArticleNumber:
000063429