Servicing Director User Defined Form Error

Servicing Director User Defined Form Error

Unable to load XML file (<Directory path and file name>.xml) : Line (0,0) : The system cannot locate the resource specified.


Root Cause:

This is an issue caused by upgrading Servicing Director.


Workaround:

  1. Select System Administration > Table Setup > User Defined Forms.
  2. Double-click each form listed on the User Defined Forms screen.
  3. After the Edit User Defined Fields screen opens for each form, click Close. There is no need to make any changes to the fields.

ArticleNumber:

000038613