Servicing Director Word Mail Merge Document Error: "The .rpt file has been moved, re-named or deleted..."

Servicing Director Word Mail Merge Document Error: "The .rpt file has been moved, re-named or deleted..."

The .rpt file has been moved, re-named, or deleted or the Event Manager database has been modified outside of the Event Manager. Check that the .doc file is in the rpt directory, check the instance criteria, and then try again.
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Root Cause:

This message indicates the Word Mail Merge template file, the .DOC file, for the document you are trying to open could not be found or read from the \SvcData\Rpt folder.

Workaround:

  • Confirm your \SvcData\Rpt folder has the .DOC file for the report, and the .DOC can be read.
  • To locate your \SvcData folder, find the related article on the Finastra Customer Success Community Knowledge Center website by searching with the key words Servicing Director SvcData.
  • To determine the Word Mail Merge template file name, find the related article on the Finastra Customer Success Community Knowledge Center website by searching for the key words Servicing Director Template.
  • If the error message occurs when clicking the Servicing Director Payoff Send button, then the Word Mail Merge document is a built-in document named PO1.DOC.
  • If the error message occurs in the Event Manager application, attempting to view the criteria for a document event, or to running a document event, check the Event Manager>Events>Maintenance>Events to open the event properties and determine the name of the .DOC template which is missing or cannot be read.
  • If the Word Mail Merge template file is found in the \SvcData\Rpt folder, then possibly the file cannot be read. The Windows user account running the Servicing Director application is granted permission to read files based on your Windows permissions. Resolve issues reading the file by using Microsoft Windows methods to elevate, or otherwise change your Windows permissions, granting your Windows user permission to read, write, modify, and delete from the \SvcData folder and the folders within the \SvcData folder.
  • Your local IT should use Microsoft support as the support resource for how to change your Windows permissions.

ArticleNumber:

000043118