Superview User is Unable to Edit Special Account Monitor (SAM) Alerts

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• Special Account Monitor (SAM) New Accounts Alerts was Enabled but Only Some Accounts Are Being Flagged as New

  The bank has defined the Special Accounts Monitor Default Options to automatically create alerts for new accounts but not all new accounts have created an alert. Workaround: In EZTeller when the New Account transaction is selected, an alert is ...

• Unable to find Special Accounts Monitor Server.

  Unable to find Special Accounts Monitor server when logging into EZTeller This message pops up when logging into EZTeller or when accessing the SAM menu in Superview. Root Cause: These files are missing or did not register on your workstation: ...

• Special Accounts Monitor (SAM) Alerts for Savings Accounts are not Displaying When You Cash a Transit Check under Other Check > Savings Account.

  Special Accounts Monitor (SAM) does not display an alert for a savings account when you cash a transit check under Checking > Other Check > Savings. The alert does display under savings deposits or withdrawals. Workaround: EZTeller uses the account ...

• Unable to find Special Accounts Monitor server (when logging on to EZTeller32)

  Unable to find Special Accounts Monitor server. Root Cause: You receive this message when logging into EZTeller32 or when accessing the Special Accounts Monitor (SAM) in Superview32. The files SAM_DLL.dll and SAMAdmin.dll are missing or did not ...

• Unable to Access SAM Database

  When processing transactions you receive the error: Unable to Access SAM Database. Root Cause: The EZTeller workstation does not have access to the SAM.mdb file. Environment: EZTeller Workaround: Open Windows Explorer, locate and open the file ...