System Requirements for Fusion Servicing Director 19.1

System Requirements for Fusion Servicing Director 19.1

This article details supported environments for Fusion Servicing Director servers and clients. Any environment not listed here is not supported.

IMPORTANT! Servicing Director will only support the following on version 19.1:

  • Microsoft SQL Server 2014 and 2016 only
Note: Servicing Director will end support for Microsoft Windows Server 2008 and 2008 R2 on the 20.1 release

Supported Environments

Client
  • Microsoft Windows 7 (32-bit and 64-bit)
  • Microsoft Windows 8 (32-bit and 64-bit)
  • Microsoft Windows 8.1 (32-bit and 64-bit)
  • Microsoft Windows 10 (32-bit and 64-bit)
  • Processor 1.0 GHz or faster, 1GB memory, 3GB hard drive space (disk space requirements will vary; if you archive documents on the client, you may need more space)
  • Microsoft Word 2016, 2013, 2010
  • Microsoft Installer 4.5
  • Additional required Windows updates available from Microsoft (the Servicing Director installation will install these if not present):
    • Microsoft .NET Framework 4.6
    • Visual C++ Redistributable for Visual Studio 2015 (x86) - 14.0.23026
    • Microsoft ODBC Driver 17 for SQL Server
    • Microsoft OLE DB driver for SQL server version 18.1.0.0
  • Crystal Reports for Visual Studio 2010 Run Time version 13.0.15.1840 available from SAP (the Servicing Director installation will install these if not present)
  • Laser printer: Servicing Director supports most Windows-compatible printers
  • Adobe Reader for viewing PDF format documents; free download at http://www.adobe.com/
  • (Optional) SAP Crystal Reports XI or 2013 user edition for the PC (if you design reports)
  • Thin client technologies such as Terminal Services/Remote Desktop Services/Citrix XenApp/VDI are NOT supported
Server
  • Microsoft Windows Server 2008 (32-bit and 64-bit) with Windows 2008 Service Pack 2
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2. Requires Microsoft Update #2919355.
  • Microsoft Windows Server 2016
  • Processor 2.0 GHz or faster, 4GB memory (should be increased as database size increases to ensure optimal performance), 6GB hard drive space (disk space requirements will vary; estimate 1GB of hard disk space for every 1000 loans; if you archive documents on the server, you may need more space)
  • SMTP server with anonymous access. (Office 365 SMTP server does not support anonymous access).
  • SQL Server:
    • SQL Server 2014
    • SQL Server 2016
IMPORTANT! The SQL collation sequence must be SQL_Latin1_General_CP1_CI_AS; this is set during the SQL Server installation and cannot be changed.
Note: SQL Server Cluster servers and SQL database replication are not supported.
  • Microsoft Installer 4.5
  • Additional required Windows updates available from Microsoft (the Servicing Director installation will install these if not present, but a reboot may be required before the Servicing Director installation can continue):
    • Microsoft .NET Framework 4.6
    • Visual C++ Redistributable for Visual Studio 2015 (x86) - 14.0.23026
    • Microsoft SQL Server 2008 System CLR Types 10.00.2531.00 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (required regardless of version of SQL Server database engine)
    • Microsoft SQL Server 2008 Management Objects 10.00.2531.01 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (required regardless of version of SQL Server database engine)
    • Microsoft System CLR Types for Microsoft SQL Server 2012 SP1 (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (required regardless of version of SQL Server database engine)
    • Microsoft SQL Server 2012 SP1 Shared Management Objects (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (required regardless of version of SQL Server database engine)
  •  Internet connectivity and browser for downloading and installing product updates and patches as needed and used to support interfaces
IMPORTANT! Servicing Director cannot be installed on a Microsoft domain controller.

Virtualization
Servicing Director is supported in a virtualized infrastructure. 
 

ArticleNumber:

000072375

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