Notes
This article details supported environments for Fusion Servicing Director servers and clients. Any environment not listed here is not supported.
Supported Environments
Client System for the Applications
- Microsoft Windows 8 (32-bit and 64-bit)
- Microsoft Windows 8.1 (32-bit and 64-bit)
- Microsoft Windows 10 (32-bit and 64-bit)
- Processor 1.0 GHz or faster, 1GB memory, 3GB hard drive space (disk space requirements will vary; if you archive documents on the client, you may need more space)
- Microsoft Word 2016, 2013, 2010
- Microsoft Installer 4.5
- Required additional software you may install yourself or it can be automatically installed by the Servicing Director Application Installation:
- Microsoft .NET Framework 4.6
- Visual C++ Redistributable for Visual Studio 2015 (x86) - 14.0.23026
- Microsoft ODBC Driver 17.2 for SQL Server (To install this yourself, contact Servicing Director Customer Support)
- Microsoft OLE DB driver for SQL Server version 18.1.0.0
- Crystal Reports for Visual Studio 2010 Run Time version 13.0.15.1840 (To install this yourself, contact Servicing Director Customer Support)
- Laser printer: Servicing Director supports most Windows-compatible printers
- Adobe Reader for viewing PDF format documents; free download at http://www.adobe.com/
- (Optional) SAP Crystal Reports XI or 2013 user edition for the PC (if you design reports)
- Thin client technologies such as Terminal Services/Remote Desktop Services/Citrix XenApp/VDI are NOT supported
Server System for the Database and File Share
- Microsoft Windows Server 2012
- Microsoft Windows Server 2012 R2. Requires Microsoft Update #2919355.
- Microsoft Windows Server 2016
- Processor 2.0 GHz or faster, 4GB memory (should be increased as database size increases to ensure optimal performance), 6GB hard drive space (disk space requirements will vary; estimate 1GB of hard disk space for every 1000 loans; if you archive documents on the server, you may need more space)
- SMTP server with anonymous access. (Office 365 SMTP server does not support anonymous access).
- SQL Server:
- SQL Server 2014
- SQL Server 2016
IMPORTANT! The SQL collation sequence must be SQL_Latin1_General_CP1_CI_AS; this is set during the SQL Server installation and cannot be changed.
Note: SQL Server Cluster servers and SQL database replication are not supported.
- Required additional software you must install yourself (available from Microsoft):
- Microsoft .NET Framework 4.6
- Microsoft System CLR Types for Microsoft SQL Server 2014 SP1 (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack. Note that 2014 CLR Types are required for both 2014 and 2016 versions of the SQL Server database engine.
- Microsoft SQL Server 2014 Shared Management Objects (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack. Note that 2014 Shared Management Objects are required for both 2014 and 2016 versions of the SQL Server database engine.
- Required additional software you may install yourself or it can be automatically installed by the Servicing Director Database Installation:
- Visual C++ Redistributable for Visual Studio 2015 (x86) - 14.0.23026
- Microsoft System CLR Types for Microsoft SQL Server 2012 SP1 (x86) from the SQL 2012 Service Pack 1 Feature Pack (installed regardless of the version of the SQL Server database engine)
- Microsoft SQL Server 2012 SP1 Shared Management Objects (x86) from the SQL 2012 Service Pack 1 Feature Pack (installed regardless of the version of the SQL Server database engine)
- Microsoft Installer 4.5
- Internet connectivity and browser for downloading and installing product updates and patches as needed and used to support interfaces
Additional Notes:
- Servicing Director is supported in a virtualized infrastructure.
- Fusion Servicing Director cannot be installed on a Microsoft domain controller.
ArticleNumber:
000072377