System Requirements for Fusion Servicing Director Customer Self-Service 19.2

System Requirements for Fusion Servicing Director Customer Self-Service 19.2

This article details supported environments for Customer Self-Service servers and clients. Any environment not listed here is not supported.

Supported Environments 

Note: Customer Self-Service will end support for Microsoft Windows Server 2008 and 2008 R2 on the 20.1 release

Web Server (ILSWeb, ILSWebInvestor)
  • Microsoft Windows Server 2008 (32-bit and 64-bit) with Windows 2008 Service Pack 2
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2. Requires Microsoft Update #2919355.
  • Microsoft Windows Server 2016
  • Microsoft Internet Information Services (IIS)
  • Microsoft .NET 4.0
  • Microsoft Installer 4.5
  • Secure Sockets Layer (SSL) configured on the Web Server
  • Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; Hard disk with a minimum of 4 GB free disk space
Web Application Server (ILSWebBus)
  • Microsoft Windows Server 2008 (32-bit and 64-bit) with Windows 2008 Service Pack 2
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2. Requires Microsoft Update #2919355.
  • Microsoft Windows Server 2016
  • Microsoft Internet Information Services (IIS)
  • Microsoft .NET 4.0
  • Microsoft Windows Installer 4.5
  • Microsoft ODBC Driver 17 for SQL Server (Microsoft version number 17.1 or a later 17.x version)
  • Crystal Reports for Visual Studio 2010 Run Time version 13.0.15.1840 32-bit available from SAP:
    You can download the Run Time version from the SAP website. You can also use the following link to download it: http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_15_clone.zip
  • Microsoft Windows Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; hard disk with a minimum of 4 GB free disk space
Client

Supported Internet Browsers
  • Internet Explorer 11
  • Chrome 68+
  • FireFox Quantum
  • Microsoft Edge 38
Note: Cookies must be allowed for the Customer Self-Service web sites. 

Screen Reader
The Customer Self-Service webpages are WCAG 2.0 (level AA) compliant and is certified on JAWS (version 2018), the screen reading tool.

General Requirement
  • Servicing Director Customer Self-Service and the Servicing Director database must always be on the same version
Customer Self-Service cannot be installed on a Microsoft domain controller

ArticleNumber:

000072370