This article details supported environments for Servicing Director servers, clients, and interfaces.

IMPORTANT! Some Microsoft products listed in this article are past their Mainstream Support End Date. D+H follows Microsoft’s schedule in supporting products required for Servicing Director as follows:

• Limited Support Phase is a one-year period following the end of Microsoft’s Extended support. We will not test Servicing Director on the operating system or actively seek to fix defects in our software that are directly attributed to incompatibility with an operating system. We will continue to support our software, when run on these operating systems, in the capacity of troubleshooting and actively seeking workaround solutions.
• No Support Phase begins at the end of our Limited Support Phase; one year after the end of Microsoft’s Extended Support. We are no longer obligated to troubleshoot or offer technical support for Servicing Director when run on operating systems that Microsoft has declared non-supported for one year or longer.

Client

Microsoft Windows Server 2008 R2 is supported on 64-bit; all other operating systems in the list below are supported on both 32-bit and 64-bit.

• Microsoft Windows XP
• Microsoft Windows Vista
• Microsoft Windows 7
• Microsoft Windows Server 2003
• Microsoft Windows Server 2003 R2
• Microsoft Windows Server 2008
• Microsoft Windows Server 2008 R2
• Microsoft .NET Framework 3.5.1
• Pentium 4, 512 MB RAM or more; 75 MB or more of available hard disk space. (If you archive reports and/or letters on a client computer, you may need more space.); DVD drive
• Microsoft Word 2007, Microsoft Word 2010; you must install the appropriate version of Microsoft Office for your operating system
• Laser printer: Servicing Director supports most Windows-compatible printers
• Microsoft Internet Explorer 6.0 SP1, 7.0, 8.0, and 9.0 for downloading and installing product updates and patches as needed
• Adobe Reader (for viewing documentation delivered as PDF files; free download at www.adobe.com)
• Business Objects Crystal Reports XI (if you design reports)

Server

Microsoft Windows Server 2008 R2 is supported on 64-bit; all other operating systems in the list below are supported on both 32-bit and 64-bit.

• Microsoft Windows Server 2003
• Microsoft Windows Server 2003 R2
• Microsoft Windows Server 2008
• Microsoft Windows Server 2008 R2 
• Microsoft .NET Framework 3.5.1 
• Microsoft Internet Explorer 6 SP1 or later for downloading and installing product updates and patches as needed and used to support interfaces
• SQL Server or SQL Server Express:
  •   SQL Server 2008, or SQL Server 2008 R2; Express, Standard, or Enterprise editions.
  •   The SQL Server 2005 backward compatibility pack must be installed.
  •   Servicing Director databases will be installed with SQL Server compatibility level 90 (SQL Server 2005), higher levels are not supported at this time.
  •   SQL Server Cluster servers are not supported for Servicing Director. The Servicing Director database is not tested or designed for a SQL Cluster server.
  •   SQL Server database replication is not supported for Servicing Director. The Servicing Director database is not tested or designed for a database with replication enabled. If replication is enabled, the Servicing Director database upgrades may fail to upgrade the replicated parts of Servicing Director without displaying an error, and report the upgrade was successfully completed. Also, some Servicing Director SQL Server transactions fail when replication is enabled on all Servicing Director tables.
  •   The SQL collation sequence must be SQL_Latin1_General_CP1_CI_AS; this is set during the SQL Server installation and cannot be changed.
  •   SQL Server Management Studio must be installed.
• Dual Xeon, 2GB RAM or more; 1 GB of hard disk space for every 1000 loans; 32-bit and 64-bit support

Note: Servicing Director cannot be installed on a Microsoft domain controller.

Virtualization

Servicing Director is supported in a virtualized infrastructure.
You can request a technical conference call or a formal site visit (including network configuration review, analysis, and formal recommendation).
 

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