This article details supported environments for Servicing Director servers, clients, and interfaces.

IMPORTANT! Some Microsoft products listed in this article are past their Mainstream Support End Date. D+H follows Microsoft’s schedule in supporting products required for Servicing Director as follows:

• Limited Support Phase is a one-year period following the end of Microsoft’s Extended support. We will not test Servicing Director on the operating system or actively seek to fix defects in our software that are directly attributed to incompatibility with an operating system. We will continue to support our software, when run on these operating systems, in the capacity of troubleshooting and actively seeking workaround solutions.
• No Support Phase begins at the end of our Limited Support Phase; one year after the end of Microsoft’s Extended Support. We are no longer obligated to troubleshoot or offer technical support for Servicing Director when run on operating systems that Microsoft has declared non-supported for one year or longer. 

Client

• Microsoft Windows XP (32-bit)
  Note: Servicing Director 14.2 is the last release that can be installed on Windows XP.

• Microsoft Windows Vista (32-bit and 64-bit)
• Microsoft Windows 7 (32-bit and 64-bit)
• Microsoft Windows 8 (32-bit and 64-bit)
• Microsoft Windows 8.1 (32-bit and 64-bit)
• Processor 1.0 GHz or faster, 1GB Memory, 3GB hard drive space. (Disk space requirements will vary. If you archive documents on the client, you may need more space.), DVD drive (Optional)

• Microsoft Word 2007, Microsoft Word 2010; you must install the appropriate version of Microsoft Office for your operating system

• Microsoft Installer 4.5 or later
• Additional required Windows updates available from Microsoft (the Servicing Director 14.2 installation will install these if not present):
  • Microsoft .NET Framework 4.0
  • Microsoft SQL Server 2008 R2 Native Client 10 (2009.100.1600.1) or later (x64 or 86, as applicable)   
• Crystal Reports for Visual Studio 2010 Run Time version 13 available from SAP (the Servicing Director 14.2 installation will install this if not present):
  • CRforVS_redist_install_32bit_13_0.msi (available on SAP's website, on the SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads page.)
• Laser printer: Servicing Director supports most Windows-compatible printers
• Adobe Reader for viewing documentation delivered as PDF files; free download at www.adobe.com
• (Optional) SAP Crystal Reports XI or 2013 user edition for the PC (if you design reports).

Server

• Microsoft Windows Server 2003 (32-bit)
  Note: Servicing Director 14.2 is the last release that can be installed on Windows Server 2003.

• Microsoft Windows Server 2008 (32-bit and 64-bit)
• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2012
• Microsoft Windows Server 2012 R2

• Processor 2.0 GHz or faster, 4GB Memory (should be increased as database size increases to ensure optimal performance.), 6GB hard drive space. (Disk space requirements will vary.  Estimate 1GB of hard disk space for every 1000 loans.  If you archive documents on the server, you may need more space.), DVD drive (Optional)

• SQL Server or SQL Server Express:

  • SQL Server 2008, SQL Server 2008 R2, SQL or Server 2012; Express, Standard, or Enterprise editions; (x86 and x64 on 64-bit servers)
  • SQL Server Cluster servers are not supported for Servicing Director. The Servicing Director database is not tested or designed for a SQL Cluster server.
  • SQL Server database replication is not supported for Servicing Director. The Servicing Director database is not tested or designed for a database with replication enabled.
  • The SQL collation sequence must be SQL_Latin1_General_CP1_CI_AS; this is set during the SQL Server installation and cannot be changed.
  • Before you install your Microsoft SQL server product, go to the Knowledge Center, and review the Servicing Director SQL Server Required Configuration Settings article for all the required settings.
• Microsoft Installer 4.5 or later
• Additional required Windows updates available from Microsoft (the Servicing Director 14.2 installation will install these if not present, but a reboot may be required before the Servicing Director installation can continue):
  • Microsoft .NET Framework 4.0
  • Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86)
  • Microsoft SQL Server 2008 System CLR Types 10.00.2531.00 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (Add to all versions of SQL server, including SQL 2012)
  • Microsoft SQL Server 2008 Management Objects 10.00.2531.01 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (Add to all version of SQL server, including SQL 2012)
  • Microsoft System CLR Types for Microsoft SQL Server 2012 SP1 (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (Add to all versions of SQL server, including SQL 2008, but it does not apply to a Windows 2003 server)
  • Microsoft SQL Server 2012 SP1 Shared Management Objects (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (Add to all versions of SQL server, including SQL 2008, but it does not apply to a Windows 2003 server)
• Internet connectivity and browser for downloading and installing product updates and patches as needed and used to support interfaces

Note: Servicing Director cannot be installed on a Microsoft domain controller.

Virtualization

Servicing Director is supported in a virtualized infrastructure. A technical conference call will be scheduled prior to your installation; this call includes network configuration review, analysis, and formal recommendation. You may also request a technical conference call or a formal site visit after the initial call if needed.

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