This article details supported environments for Servicing Director servers, clients, and interfaces.

Client

• Microsoft Windows Vista (32-bit and 64-bit)
• Microsoft Windows 7 (32-bit and 64-bit)
• Microsoft Windows 8 (32-bit and 64-bit)
• Microsoft Windows 8.1 (32-bit and 64-bit)
• Processor 1.0 GHz or faster, 1GB memory, 3GB hard drive space (disk space requirements will vary; if you archive documents on the client, you may need more space)
• DVD drive (optional)
• Microsoft Word 2007 or 2010 or 2013
• Microsoft Installer 4.5 or later
• Additional required Windows updates available from Microsoft (the Servicing Director 15.2 installation will install these if not present):

- Microsoft .NET Framework 4.0

- Microsoft SQL Server 2008 R2 Native Client 10 (2009.100.1600.1) or later (x64 or 86, as applicable) 

• Additional Crystal Reports for Visual Studio 2010 Run Time version 13 available from SAP (the Servicing Director 15.2 installation will install this if not present):

- CRforVS_redist_install_32bit_13_10.msi (available on SAP's website, on the SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads page.)

• Laser printer: Servicing Director supports most Windows-compatible printers
• Adobe Reader for viewing PDF files; free download at www.adobe.com
• (Optional) SAP Crystal Reports XI or 2013 user edition for the PC (if you design reports)

Server

• Microsoft Windows Server 2008 (32-bit and 64-bit)
• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2012
• Microsoft Windows Server 2012 R2
• Processor 2.0 GHz or faster, 4GB memory (should be increased as database size increases to ensure optimal performance), 6GB hard drive space (disk space requirements will vary; estimate 1GB of hard disk space for every 1000 loans; if you archive documents on the server, you may need more space)
• DVD drive (optional)
• SQL Server or SQL Server Express:

- SQL Server 2008, SQL Server 2008 R2, SQL Server 2012; Express, Standard, or Enterprise editions; (x86 and x64 on 64-bit servers)

- SQL Server Cluster servers are not supported for Servicing Director. The Servicing Director database is not tested or designed for a SQL Cluster server.

- SQL Server database replication is not supported for Servicing Director. The Servicing Director database is not tested or designed for a database with replication enabled.

- The SQL collation sequence must be SQL_Latin1_General_CP1_CI_AS; this is set during the SQL Server installation and cannot be changed.

- Before you install Microsoft SQL server, review the Servicing Director SQL Server Required Configuration Settings article for all required settings.

• Microsoft Installer 4.5 or later
• Additional required Windows updates available from Microsoft (the Servicing Director 15.2 installation will install these if not present, but a reboot may be required before the Servicing Director installation can continue):

-  Microsoft .NET Framework 4.0

- Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86)

- Microsoft SQL Server 2008 System CLR Types 10.00.2531.00 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (Add to all versions of SQL server, including SQL 2012)

- Microsoft SQL Server 2008 Management Objects 10.00.2531.01 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (Add to all version of SQL server, including SQL 2012)

- Microsoft System CLR Types for Microsoft SQL Server 2012 SP1 (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (Add to all versions of SQL server, including SQL 2008, but it does not apply to a Windows 2003 server)

- Microsoft SQL Server 2012 SP1 Shared Management Objects (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (Add to all versions of SQL server, including SQL 2008, but it does not apply to a Windows 2003 server)

• Internet connectivity and browser for downloading and installing product updates and patches as needed and used to support interfaces

Note: Servicing Director cannot be installed on a Microsoft domain controller.

Virtualization

Servicing Director is supported in a virtualized infrastructure. A technical conference call will be scheduled prior to your installation; this call includes network configuration review, analysis, and formal recommendation. You may also request a technical conference call or a formal site visit after the initial call if needed.
 

ArticleNumber:

000072358