This article details supported environments for Servicing Director servers, clients, and interfaces.

Client

·   Microsoft Windows Vista (32-bit and 64-bit)

·   Microsoft Windows 7 (32-bit and 64-bit)

·   Microsoft Windows 8 (32-bit and 64-bit)

·   Microsoft Windows 8.1 (32-bit and 64-bit)

·   Processor 1.0 GHz or faster, 1GB memory, 3GB hard drive space (disk space requirements will vary; if you archive documents on the client, you may need more space) 

·   Microsoft Word 2007, 2010 or 2013

·   Microsoft Installer 4.5 or later

·   Additional required Windows updates available from Microsoft (the Servicing Director 15.3 installation will install these if not present):

- Microsoft .NET Framework 4.0

- Microsoft SQL Server 2008 R2 Native Client 10 (2009.100.1600.1) or later (x64 or 86, as applicable) - Provided with Servicing Director installation media   

·   Crystal Reports for Visual Studio 2010 Run Time version 13 available from SAP - Provided with Servicing Director installation media

·   Laser printer: Servicing Director supports most Windows-compatible printers

·   Adobe Reader for viewing PDF format documents; free download at www.adobe.com

·   (Optional) SAP Crystal Reports XI or 2013 user edition for the PC (if you design reports)

Server

·   Microsoft Windows Server 2008 (32-bit and 64-bit)

·   Microsoft Windows Server 2008 R2

·   Microsoft Windows Server 2012

·   Microsoft Windows Server 2012 R2

·   Processor 2.0 GHz or faster, 4GB memory (should be increased as database size increases to ensure optimal performance), 6GB hard drive space (disk space requirements will vary; estimate 1GB of hard disk space for every 1000 loans; if you archive documents on the server, you may need more space)

·  SMTP server access is required for Servicing Director automated emails

·  SQL Server:

- SQL Server 2008, SQL Server 2008 R2, SQL Server 2012; Express, Standard, or Enterprise editions; (x86 or x64)

- Estimated disk space requirements for the Servicing Director databases is 1 GB per 1000 loans (per environment)

- The SQL collation sequence must be SQL_Latin1_General_CP1_CI_AS; this is set during the SQL Server installation and cannot be changed

- SQL Server Cluster servers are not supported for Servicing Director. The Servicing Director database is not tested or designed for a SQL Cluster server.

- SQL Server database replication is not supported for Servicing Director. The Servicing Director database is not tested or designed for a database with replication enabled.

- Before you install Microsoft SQL server, review the Servicing Director SQL Server Required Configuration Settings article for all required settings.

·   Microsoft Installer 4.5 or later

·   Additional required Windows updates available from Microsoft (the Servicing Director 15.3 installation will install these if not present, but a reboot may be required before the Servicing Director installation can continue):

-  Microsoft .NET Framework 4.0

- Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86)

- Microsoft SQL Server 2008 System CLR Types 10.00.2531.00 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (Add to all versions of SQL server, including SQL 2012)

- Microsoft SQL Server 2008 Management Objects 10.00.2531.01 (x86), and (x64) on Windows 64-bit systems, from the SQL 2008 Service Pack 3 Feature Pack (Add to all version of SQL server, including SQL 2012)

- Microsoft System CLR Types for Microsoft SQL Server 2012 SP1 (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (Add to all versions of SQL server, including SQL 2008, but it does not apply to a Windows 2003 server)

- Microsoft SQL Server 2012 SP1 Shared Management Objects (x86), and (x64) on Windows 64-bit systems, from the SQL 2012 Service Pack 1 Feature Pack (Add to all versions of SQL server, including SQL 2008, but it does not apply to a Windows 2003 server)

·   Internet connectivity and browser for downloading and installing product updates and patches as needed and used to support interfaces

Note: Servicing Director cannot be installed on a Microsoft domain controller.

Virtualization

Servicing Director is supported in a virtualized infrastructure. A technical conference call will be scheduled prior to your installation; this call includes network configuration review, analysis, and formal recommendation. You may also request a technical conference call or a formal site visit after the initial call if needed.

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000072275