System Requirements for Servicing Director Customer Self-Service 13.2

System Requirements for Servicing Director Customer Self-Service 13.2

This article details supported environments for Servicing Director Customer Self-Service servers and clients.

IMPORTANT! Some Microsoft products listed in this article are past their Mainstream Support End Date. Harland Financial Solutions will assist our clients with troubleshooting issues between our applications and these unsupported products; however, Harland Financial Solutions will no longer make changes to our applications to support these unsupported products. 

 

Note: Servicing Director cannot be installed on a Microsoft domain controller.
 

Both 32-bit and 64-bit operating systems are supported.

 

Web Server (ILSWeb, ILSWebInvestor)

  • Microsoft Windows Server 2003
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2008 R2
  • Microsoft Internet Information Services (IIS)
  • Microsoft .NET 3.5 SP1
  • Secure Sockets Layer (SSL) configured on the Web Server
  • Adobe Reader 6.0.1 or later (for viewing product documentation)

Note: Adobe Version 6.0.0 is not supported.

  • Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; Hard disk with a minimum of 4 GB free disk space

Web Application Server (ILSBus)

  • Microsoft Windows Server 2003
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2008 R2
  • Microsoft Internet Information Services (IIS)
  • Microsoft .NET 3.5 SP1
  • Adobe Reader 6.0.1 or later (for viewing product documentation)

Note: Adobe Version 6.0.0 is not supported.

  • Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; Hard disk with a minimum of 4 GB free disk space

Client

  • Microsoft Internet Explorer 6.0 Service Pack 1, 7.0, 8.0, and 9.0

General Requirement

  • Servicing Director 13.2

ArticleNumber:

000072302