This article details supported environments for Servicing Director Customer Self-Service servers and clients.

Web Server (ILSWeb, ILSWebInvestor)

·   Microsoft Windows Server 2008 (32-bit and 64-bit)

·   Microsoft Windows Server 2008 R2

·   Microsoft Windows Server 2012

·   Microsoft Windows Server 2012 R2

·   Microsoft Internet Information Services (IIS)

·   Microsoft .NET 4.0

·   Microsoft Installer 4.5 or later

·   Secure Sockets Layer (SSL) configured on the Web Server

·   Adobe Reader for viewing PDF files; free download at www.adobe.com

·   Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; Hard disk with a minimum of 4 GB free disk space 

Web Application Server (ILSWebBus)

·   Microsoft Windows Server 2008 (32-bit and 64-bit)

·   Microsoft Windows Server 2008 R2

·   Microsoft Windows Server 2012

·   Microsoft Windows Server 2012 R2

·   Microsoft Internet Information Services (IIS)

·   Microsoft .NET 4.0

·   Microsoft Windows Installer 4.5 or later

·   Crystal Reports for Visual Studio 2010 Run Time version 13 available from SAP:

CRforVS_redist_install_32bit_13_10.msi (available on SAP's website, on the SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads page.)

·   Adobe Reader for viewing PDF files; free download at www.adobe.com

·   Microsoft Windows Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; hard disk with a minimum of 4 GB free disk space 

Client

·         Internet Browser. Microsoft Internet Explorer 9.0 or later preferred (10 or later recommended)

General Requirement

·         Servicing Director Customer Self-Service and the Servicing Director database must always be on the same version

·         Customer Self-Service cannot be installed on a Microsoft domain controller

ArticleNumber:

000072297