This article details supported environments for Servicing Director Customer Self-Service servers and clients.

Web Server (ILSWeb, ILSWebInvestor)

• Microsoft Windows Server 2008 (32-bit and 64-bit)
• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2012
• Microsoft Windows Server 2012 R2
• Microsoft Internet Information Services (IIS) --"Default Web Site" is required.
• Microsoft .NET 4.0
• Microsoft Installer 4.5 or later
• Secure Sockets Layer (SSL) configured on the Web Server
• Adobe Reader for viewing PDF files; free download at www.adobe.com
• Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; Hard disk with a minimum of 4 GB free disk space

Web Application Server (ILSWebBus)

• Microsoft Windows Server 2008 (32-bit and 64-bit)
• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2012
• Microsoft Windows Server 2012 R2
• Microsoft Internet Information Services (IIS) -- "Default Web Site" is required.
• Microsoft .NET 4.0
• Microsoft Windows Installer 4.5 or later
• Crystal Reports for Visual Studio 2010 Run Time version 13.0.10.1385 32-bit available from SAP:
  CRforVS_redist_install_32bit_13_0_10.msi (available on SAP's website, on the SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads page at this link http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_10.zip)
• Adobe Reader for viewing PDF files; free download at www.adobe.com
• Microsoft Windows Dual Core Intel Pentium or AMD 1.8GHZ or higher processor; 2 GB RAM or more; hard disk with a minimum of 4 GB free disk space

Client
Internet Browser. Microsoft Internet Explorer 11 or later.

General Requirement

• Servicing Director Customer Self-Service and the Servicing Director database must always be on the same version
• Customer Self-Service cannot be installed on a Microsoft domain controller

ArticleNumber:

000072336