Teller's Cash In Totals on the Cash Denominations Report is Different Than Cash In on the EZTeller Role Cash Report

Teller's Cash In Totals on the Cash Denominations Report is Different Than Cash In on the EZTeller Role Cash Report

Tellers cash is different in the Cash Denominations and EZTeller Role Cash reports. Why?


Environment:

EZTeller Enterprise

Workaround:

The cash amounts in the Cash Denominations report are pulled from the last saved cash count for that EZTeller role.

The EZTeller Role Cash report uses the teller's current cash amount which is calculated throughout the day as transactions are processed.

 

When a teller processes transactions, her current cash totals will change. If the teller does not save her cash count when balancing, the Cash Denominations report will pull amounts from the previous day or the last saved cash count.

 

 

 

ArticleNumber:

000065459