After you process a 'Transfer to REO' transaction in the Collections application Foreclosure/ChargeOff screen, you may find that the expected history transaction called 'Foreclosure - Non Cash ' does not appear in the Loan History. You may also find ...
On Servicing Director 14.2 or 15.1, when you use the Servicing Director Send Letters screen and click Send, the message "Letter sent successfully" appears, but no document is created. If the document was to be printed, there is no prompt to select ...
When Foreclosure information is not Displayed on the Periodic Statement Environment: Servicing Director Workaround: For the required “Date of First Notice or Filing” to display on the Periodic Billing statement, you must first have a Default Record ...
The late charge assessment update did not assess late charges on an acquired loan that had passed the allowed grace days. Workaround: By design, Servicing Director prevents late charges from assessing on an acquired loan for 60 days after the ...
On Servicing Director 8.0, the Collections>New Bankruptcy or Edit Bankruptcy screen, the Mailing State field is always blank. Workaround: The issue addressed in this article was resolved in Servicing Director version 8.1. ArticleNumber: 000065000