EZTeller role is in use at another workstation.

Root Cause:

When logging onto a workstation, the user receives a message that the EZTeller role is in use at another workstation.

The role may currently be in use by another employee.
The role may not have been logged off properly the last time it was used.
The database may have been disconnected when the user logged off.

Workaround:

1. Sign into Superview and select the branch level for your working group.
2. Go to EZTeller Roles > Status.
3. All roles will be highlighted. Click OK.
4. The name of the employee using that role will be listed.
5. Under the Stn# column, if the employee shows their workstation number, highlight that role.
6. Click on EZT Sign-off.
7. Click Close.
8. The teller will need to restart EZTeller from the icon.

ArticleNumber:

000040641