The Bond Interest Report does not list a Redeem Bond transaction a teller has processed.
You locate the transaction in a Journal Scan, but when you view the Redeem Bond transaction details, there is no drop-down box with Bonds available next to the Options button.
Workaround:
The teller used the <ESC> key instead of the <Insert> key after entering the Redeem Bond information (Denomination, Issue Date, Series, etc.). This cancels the information entered and moves the teller to the next screen for the Redeem Bond transaction.
Note: To record the bond information with the Redeem Bond transaction, the teller MUST use the <Insert> key.
ArticleNumber:
000066756