The Servicing Director Current Transaction Posting Date Is Incorrect
While entering new transactions into Servicing Director, you find the current transaction posting date is incorrect.
Workaround:
If the current transaction posting date is incorrect, you should immediately complete the following steps.
IMPORTANT! Do not click Run All. Do not choose to Run All scheduled events until troubleshooting this problem is completed, and you want to move forward and Run All scheduled events for the end of a new business day.
- Stop all users from entering new transactions. Do not enter new transactions until troubleshooting this problem is completed. Enabling Servicing Director Read-Only mode is one way to do this. See other articles for more information about how to enable Read-Only mode.
- Confirm the transaction dates in the System Administration application by selecting Table Setup > Company, then selecting the Transactions tab. Confirm all three dates listed in the Transact Posting Dates section, for Current, Prior, and Last. See other articles about the meaning of these dates.
- Create the Event Log By Date report from Event Manager, using the start time criteria of the last known good Run All scheduled events. Enter the StartTime > date of last known good Run All scheduled event in the criteria. See other articles about how to run the Event Log by Date report.
- View your Event Manager calendar for the past week and confirm the any days which your users have set to a holiday (H). Use the View menu>Calendar.to display the calendar.
- Locate and confirm your most recent Servicing Director database backup files.
- Contact support using Case Management in the Finastra Finastra Customer Success Community web site.
ArticleNumber:
000063453
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