The Starting Cash Defaults to Zero When Running Teller Cash Report for the First Business Day of the Year

The Starting Cash Defaults to Zero When Running Teller Cash Report for the First Business Day of the Year

In Superview32 Branch>Reports>Teller Cash Report, the starting cash will show zero for business date.
 

Because the dated archive folders are created by calendar date, not business date, the ending cash of the last day of the previous year, December 31st, will not automatically move to the new folder. Banks that use the EZTeller32 teller cash reports, will not reflect the correct starting cash for January 2nd unless the tjf####.mdb files are copied from the root of EZT32FS into the dated folder.

Note: This copy can only be done the first few days of the new year. 

The default setting for Rollover Days is set to 7 days. If this copy process occurs during the 7 day period, all teller work will be transferred into the archive folder. If the copy is done after the rollover period, transactions will be lost. 

Please call Client Services if you have questions.

Workaround:

Locate File Server Directory:

  1. Open Superview32.
  2. Select Help > About Superview.
  3. Directories is located at the bottom of this screen, make note of the server path. 

Note: Have all users sign out of EZTeller and Superview.

  1. In Windows Explorer, browse to the file server directory.
  2. Locate the server folder; EZT32FS and double-click to open the folder.
  3. Locate and Copy the Teller Journal Files.
  4. Find all files named TJF####.mdb at the root of EZT32FS.

Note: The #### will be replaced with the teller’s 4 digit number.

  1. Select all of the TJF####.mdb files.
  2. To select all of the TJF###.mdb files, left-click on the first file, hold down the CTRL button, left-click on each TJF####.mdb. 

Note: Do not select files ending with .bak or .ldb.

  1. Right-click on highlighted files then select Copy.
  2. Paste the Teller Journal Files into the Correct Archive Folder.
  3. While still in  EZT32FS, locate and double-click on the Archives folder.
  4. Locate the folder for the new year.
  5. Right-click on the correct year folder then left-click on Paste.
  6. Answer Yes to overwrite any existing files that may be contained in the folder.

ArticleNumber:

000065316