There Is No Teller Printer Defined in Superview Profiles for this Workstation

There Is No Teller Printer Defined in Superview Profiles for this Workstation

EZPrintServer Message: There is no teller printer defined in Superview profiles for this workstation.


Root Cause:

You are trying to connect EZTeller to the validation printer by going to Other > Printer and the error occurs. The printer settings are not set up in Superview profiles for this workstation.


Environment:

EZTeller

Workaround:

  1. Open Superview and select your role.

Note: Superview access is defined under Security Details. If you don't have access to this module, contact your administrator.

  1. Select a working group when opening Superview to display your structural hierarchy.
  2. Select the branch level you are modifying and click OK.
  3. Select Profile Options > Workstations > General.
  4. Select Modify only the selected workstation.
  5. Highlight the workstation.
  6. Click the Validation Printing tab.
  7. In the Device box, select the validation printer name from the drop-down list.
  8. Click Apply.
  9. Click Yes to this message: Profile changes have occurred on the Validation Printing page for 1 workstation. Do you want to save these changes?
  10. Click OK to return to the main screen.
  11. Instruct the teller to exit EZTeller and restart for this change to be recognized.

ArticleNumber:

000040635

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