This is where updated files are stored so EZID can copy them automatically.

This is where updated files are stored so EZID can copy them automatically.

You receive the following error message:
The file server path indicated is not available. This is where updated files are stored so EZID can copy them automatically. Please contact your system administrator. OK.

Root Cause: EZidServer folder was moved to new location and Win7 users are getting error. The server path in the ezid.ini file is incorrect.

Workaround:

  • By default, the ezid.ini file is located at the root of C:\Windows. Users must have rights to read that file.
  • If the workstation is Win7 with User Account Controls (UAC) enabled, then there is an additional ezid.ini file under the User's folder.

C:\Users\johndoe\AppData\Local\VirtualStore\Windows\ezid.ini

  • Correct the server path in all copies of the ezid.ini file or disable UAC so EZid can read the file at the default location.

ArticleNumber:

000039384