UltraData Online Interface Error After Upgrading to Servicing Director 15.1: "Unable to get response from Interlinq...Invalid Username or Password."

UltraData Online Interface Error After Upgrading to Servicing Director 15.1: "Unable to get response from Interlinq...Invalid Username or Password."

Unable to get response from Interlinq
StatusCode = "Error"
Error Code = "1" Description = "Invalid Username or Password".


Root Cause:

The UltraData Online Interface uses a Connect web service. If you have the Servicing Director Connect version of the web service, the Connect service depends on a local copy of the Servicing Director applications to log into Servicing Director. 

When you upgraded to Servicing Director 15.1, if you did not also upgrade the Servicing Director applications on the Connect web server to version 15.1, you will receive this error. 

Workaround:

If you did not upgrade the Servicing Director applications on the Connect web server to version 15.1, then have your system administrator or local IT do the following steps:

Note: Online payments will not be available during these steps. Attempted online payments will be redirected to the Sweep account and sent in the nightly lockbox batch payments.

  1. Stop your Connect web server application pool hosting the HFSConnectServiceWS application.  
  2. Upgrade the Servicing Director applications to 15.1 using the 15.1 Upgrade guide. If you find the applications to be more a version prior to 14.2, use the Windows Programs Control Panel to uninstall the old version, and then install 15.1 using the 15.1 Installation guide.
  3. Start your Connect web server application pool hosting the HFSConnectServiceWS application. 

ArticleNumber:

000041405