Unable to Connect to Host Interface Server (Error Received When Starting EZTeller or Superview)

Unable to Connect to Host Interface Server (Error Received When Starting EZTeller or Superview)

Unable to Connect to Host Interface Server


Root Cause:

The Host and/or Comm interface DLL files are not registered.

Workaround:

EZTeller Enterprise Edition:

  1. Confirm you have the files C:\EZTeller\EZHostENT.DLL and C:\EZTeller\EZCommENT.DLL. 

Note: The path may be C:\Program Files\EZTeller. If you are unsure, select Help > About EZTeller or Help > About Superview. The Local Directory is listed at the bottom of the screen that appears.

  1. If you do not have these files, copy them from your EZTellerServer directory.

Note: If you do not know where your EZTellerServer directory is located, select Help > About EZTeller or Help > About Superview. The Server Directory is listed at the bottom of the screen that appears.

  1. Select Start > Run.
  2. Type the following command: regsvr32 C:\EZTeller\EZCommENT.DLL

Note: The path statement in the above command line needs to match the exact path statement to the file. If your path is different, type the correct path.

  1. Click OK. You should receive the message: "DllRegisterServer in...succeeded." If you do not receive this message, contact your System Administrator or EZTeller Client Services for further assistance.
  2. Select Start > Run.
  3. Type the following command: regsvr32 C:\EZTeller\EZHostENT.DLL

Note: The path statement in the above command line needs to match the exact path statement to the file. If your path is different, type the correct path.

  1. Click OK.  You should receive a message: "DllRegisterServer in...succeeded." If you do not receive this message, contact your System Administrator or EZTeller Client Services for further assistance.
  2. Restart EZTeller or Superview.

 

EZTeller32:

  1. Confirm you have the files C:\EZTeller\EZHost.DLL and C:\EZTeller\EZComm.DLL. If you do not have these files, copy them from your EZT32FS directory.

Note: If you do not know where your EZT32FS directory is located, select Help > About EZTeller or Help > About Superview. The Server Directory listed is at the bottom of the screen that appears.

  1. Select Start > Run.
  2. Type the following command: regsvr32 C:\EZTeller\EZComm.DLL

Note: The path statement in the above command line needs to match the exact path statement to the file. If your path is different, type the correct path.

  1. Click OK. You should receive a message: "DllRegisterServer in...succeeded." If you do not receive this message, contact your System Administrator or EZTeller Client Services for further assistance.
  2. Select Start > Run.
  3. Type the following command: regsvr32 C:\EZTeller\EZHost.DLL

Note: The path statement in the above command line needs to match the exact path statement to the file. If your path is different, type the correct path.

  1. Click OK. You should receive a message: "DllRegisterServer in...succeeded." If you do not receive this message, contact your System Administrator or EZTeller Client Services for further assistance.
  2. Restart EZTeller or Superview.

 

ArticleNumber:

000041317