Waiving a Late Charge in Servicing Director
Follow the steps below to waive a late charge that was assessed on a loan in Servicing Director.
- Open Customer service.
- Select Other.
- Select Fee Assess/Waive.
- Enter an amount in a (-) value.
- Click OK.
You can also use this screen to waive NSF fees as well as Assess a Late Charge/NSF fee by adding a positive dollar amount.
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000049935