Waiving a Late Charge in Servicing Director

Waiving a Late Charge in Servicing Director

Follow the steps below to waive a late charge that was assessed on a loan in Servicing Director.
  1. Open Customer service.
  2. Select Other.
  3. Select Fee Assess/Waive.
  4. Enter an amount in a (-) value.
  5. Click OK.
You can also use this screen to waive NSF fees as well as Assess a Late Charge/NSF fee by adding a positive dollar amount.

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