When a borrower views their loans in ILS Web 2.2, not all of the borrower's loans are shown.

When a borrower views their loans in ILS Web 2.2, not all of the borrower's loans are shown.

PROBLEM:
ILS Web 2.2 is designed to show all the loans associated with a borrower in Servicing Director.  In some cases, ILS Web 2.2 does not display all loans associated with one borrower.

 


Workaround:


Make sure the Servicing Director Borrower email address for the borrower is exactly the same for all loans.  For each loan, use the Customer Service>Borrower>Edit>Edit Borrower screen to update the email address for the borrower.

ArticleNumber:

000060716