PROBLEM:
ILS Web 2.2 is designed to show all the loans associated with a borrower in Servicing Director. In some cases, ILS Web 2.2 does not display all loans associated with one borrower.
Workaround:
Make sure the Servicing Director Borrower email address for the borrower is exactly the same for all loans. For each loan, use the Customer Service>Borrower>Edit>Edit Borrower screen to update the email address for the borrower.
ArticleNumber:
000060716