When opening Superview and EZTeller simultaneously, the validation printer does not connect in EZTeller.

When opening Superview and EZTeller simultaneously, the validation printer does not connect in EZTeller.

When a user opens both Superview and EZTeller simultaneously the program that was opened first will connect to the printer. When Superview is opened first, EZTeller displays the message: An error occurred while establishing a connection to the printer.

Workaround:

Follow these steps to disconnect the printer from Superview so it will be available in EZTeller:

 

  1. In Superview, click the drop down System menu and uncheck Printer.
  • You will get a message: the printer connection has been terminated.
  1. In EZTeller, click the drop down Other menu and click on Printer.
  • You will get a message: the printer connection has been established.

 

ArticleNumber:

000066774

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