Zeroing a Cash Drawer Balance for an Unused EZTeller Role.

Zeroing a Cash Drawer Balance for an Unused EZTeller Role.

A teller role is no longer being used but EZTeller still shows a cash balance for that drawer.


Follow these steps to zero out the cash drawer:

  1. Open Superview.
  2. Select the branch the EZTeller role location, as your working group.
  3. Go to EZTeller Roles > Maintenance.
  4. Highlight the teller role you are modifying.
  5. Click on Select Employee and verify that someone at the branch is assigned to the role.
  6. Have the employee log into EZTeller selecting that role.
  7. If tickets do not need to be passed through proof:
  • Go to Other > Modify > Starting Cash > Decrease and reduce the cash total.
  1. Or if tickets do need to be passed through proof:
  • Go to Misc > Cash > Sell Cash.
  • Sell the balance in the drawer to another teller role or the vault role.
  • Send the validated tickets through proof.
     

Note: Under  EZTeller Roles > Maintenance, you can change the description of the unused role to Unassigned if you would like. That way when pulling year-end reports, you won't need to remember to select the option to Include deleted roles.

ArticleNumber:

000047547

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