Locating Fee Methods or Fee Percentage for the Master Servicer of Subservice Loans

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• Viewing Billing Activity for a Master Servicer

  To view billing activity for a Master Servicer: Select Subservicing. Select Bill Activity. Choose Bill then select details. Environment: Subservicing ArticleNumber: 000053938

• How to Set Up Investor Information for a Master Servicer

  You want to know how to designate the Master Servicer for an Investor. Select Investor account Select the investor Select edit The Master Servicer field will appear in the detail screen. ArticleNumber: 000050142

• Printing the Master Servicer’s Name on All Documentation

  You want to know how to print the actual owner of the loan on all the documents going out to the borrower. Select Master servicing Select Setup Tab Check the Print Name on the Letters box ArticleNumber: 000050145

• Changing an Investor Service Fee from a Percentage to Dollar Amount

  This procedure is used if an Investor loan has a Service Fee set up as a percentage (%) in error, and it is necessary to change the Service Fee to be a flat dollar amount ($). You will need to do an Investor Loan Transfer. In Servicing Director ...

• Changing a Service fee

  A incorrect service fee was entered in the loan participation screen. Go to Investor Accounting Module>Loan>enter loan ID that needs to be corrected>service fee>New Enter values, these values must be after the most recent payment. You will then see ...