Servicing Director Stop Collector Code Update Check Box Remains Checked Even When Loan ss Imported With a Value of Into the Delinquent Table
If you have a custom loan import into Servicing Director, you may find that a loan, once set to active, will default to having the Stop Collector Code Update check box checked, even though your custom import imports an accepted value of into the Delinquent table (Delinquent.StopUpdate).
The Stop Collector Update check box is found in the Customer Service or Collections application, Late Info screen.
If in your custom import, you set Delinquent.StopUpdate to , this will result in the Stop Collector Code Update checkbox being checked, which may be an undesirable and unexpected result for you.
You would select this check box to exclude a loan from the Collector Assignment Update event, which could reassign collection efforts for this loan to another collector.
Environment:
Stop Collector Code Update Checkbox
Workaround:
The Servicing Director delivered Loan Import, Setup, and Review process does not expect or handle specific information regarding the Stop Collector Code Update check box.
By design, when the system creates a new record for a new loan in the Delinquent table, it will set the default value of 0 in the Delinquent.StopUpdate field. If you do not import a value into this field, then it will default to 0.
This will translate to the check box in the screen being unchecked.
If your custom loan import does include a value for Delinquent.StopUpdate, then that value must be Delinquent.StopUpdate = 0 (unchecked) or Delinquent.StopUpdate = 1 (checked).
You should never have Delinquent.StopUpdate = .
ArticleNumber:
000071651