Setting up Error Notices and Information Requests

Setting up Error Notices and Information Requests

This procedure covers how to set up error notice and information request tracking as required under the Consumer Financial Protection Bureau's Mortgage Servicing Rule (Regulation X).
  1. Open System Administration.
  2. Select Table Setup.
  3. Select Error/Info Specifics, and then click Open.
  4. Click New, and then enter a code and description to associate a specific type of error notice or information request.
  5. Select a general area to associate with the specific request, click OK to save your changes.
  6. Repeat Steps to add all types of error notices and information requests.
When you track error notices and information requests, all specific items that have been set up will be available when the associated general area is selected.
  1. Close the Select Error/Info Specifics screen.
  2. Select Sub-Department then click Open.
  3. Click New, and enter a code and description for a sub-department that will be assigned specific types of error notices or information requests.
  4. Select a department to associate with the sub-department select OK to save your changes.
  5. Repeat steps to add all sub-departments.

ArticleNumber:

000051070

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