Stopping a Servicing Director Loan from Creating a Monthly Billing Statement

Stopping a Servicing Director Loan from Creating a Monthly Billing Statement

There may be a reason, possibly by borrower request, when you may wish to stop a loan from creating a Monthly Billing Statement for printing and mailing purposes.
This would be for a loan that is already set up for statements, and is currently creating statements monthly.
This is at loan level only.


You will need to place an Exception Mail stop on the loan.

 

When you select the Exception Mail Stop checkbox, all of the the following delivered letters will be stopped:

  • Accrued Fee Notices Report
  • Collection Letter – 1 Payment Due
  • Demand Letter
  • NSF Letter
  • Monthly Billing Statements
  • Standard Collection Letter

 

You will need to consider all of the letters that will be stopped and determine if this is the right option for you.

 

To place an Exception Mail stop on a loan: 

  1. Open the Customer Service Module.
  2. Select the Status button.
  3. On the Status & Stops screen, select the box called Exception Mail.

 

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