Unable to Delete an Online Payment Made the Same Day
When selecting ACH web payments > Edit scheduled payment, the Payment is in a batch, but not posted. You are unable to delete an online payment made the same day. The Delete button is not highlighted for selection and the Edit button is available, but has no functionality. Export was run, but the batch was not posted.
Once a payment is in a Batch or Export, it cannot be edited: - The Payment will be rejected due to incorrect Information.
- The customer would need to submit another online payment.
- The General Ledger would need to be manually adjusted due to the rejected payment.
Environment:
Servicing Director
ArticleNumber:
000055256