Use the procedure below to avoid a duplicate payment posting. when manually posting LockBox payment files. There are occasions when a duplicate posting of a loan payment is possible.This could occur as a result of an import of an invalid Lockbox file or accidentally importing the same Lockbox file twice.

If the Ultradata FSP to Servicing Director interface is part of your environment, UltraData can send a previously posted payment again as an unposted payment in the Lockbox file in certain situations.

To avoid the incorrect duplicate posting of the second payment, you should always review the report named the Unposted Payment Comparison Report before posting your payment batches. A loan appears on this report if it has an unposted payment amount that matches a payment that was posted within the previous four days. You can use this information to avoid a duplicate posting for a loan.

The review of this report should be part of of your daily routine, before you post the payment batches.

To create this report, do the following:

1. Open the System Administration Event Manager application.
2. Expand the Payment Processing Category to view the Reports Group.
3. Run the Unposted Payment Comparison report event.

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