Customer Self-Service Event Viewer Message Index Was Outside the Bounds of the Array GetProfilePicture

Customer Self-Service Event Viewer Message Index Was Outside the Bounds of the Array GetProfilePicture

Source:        ASP.NET 4.0.30319.0
Event ID:      1309
Task Category: Web Event
Level:         Warning
Event code: 3005 
Event message: An unhandled exception has occurred. 
 
Exception information: 
    Exception type: IndexOutOfRangeException 
    Exception message: Index was outside the bounds of the array.
   at ILSWeb.AccountManagement.BorrowerProfile.GetProfilePicture()
   at ILSWeb.AccountManagement.BorrowerProfile.SaveBorrowerProfile()
   at ILSWeb.AccountManagement.BorrowerProfile.btnNext_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Root Cause:

This is an ASP.NET informational message created when a browser user clicks Next on the new Borrower Profile Setup page (BorrowerProfile.ASPX) and the web address to open the page does not include the subsite name /ILSWeb. 

This error can appear on other pages of Customer Self-Service, and this article is only for when clicking Next on the new Borrower Profile page produces the error. If other pages have this error message, then search Knowledge Center for the other articles on the same error message.

Workaround:

This information is for your system administrator or local IT:

Reconfigure the Customer Self-Service web page configuration on the web server so the site is a sub-site, a child site on your web server.  This leads to using a web address which always includes the /ILSWeb subsite or directory. For example, your web address for the new Borrower Profile Setup page should look like this: https://yourserver.com/ilsweb/accountmanagement/borrowerprofile.aspx.  .  

ArticleNumber:

000042639