Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 1/12/2017 12:48:41 PM
Event time (UTC): 1/12/2017 8:48:41 PM
Event ID: 2cf48163534a435283f86ba27548ea11
Event sequence: 4
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/ILSWeb-1-131287277169065601
Trust level: Full
Application Virtual Path: /ILSWeb
Application Path: C:\inetpub\wwwroot\ILSWeb\
Machine name: <your server name>
Process information:
Process ID: 2748
Process name: w3wp.exe
Account name: IIS APPPOOL\ILSWeb1
Exception information:
Exception type: RemotingException
Exception message: Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
Server stack trace:
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at ILSBusInterfaces.IUserDataProvider.IsCustomerSelfServiceLicensed()
at ILSWebCommon.SessionObjects.<get_IsCSSLicensed>b__0(String name)
at ILSWebCommon.GlobalVariables.Get(String name, Func`2 updateCacheFunction)
at ILSWebCommon.SessionObjects.get_IsCSSLicensed()
at ILSWebCommon.WebPageUser.ValidateUserName(String userName, Boolean redirectValidateAccess, String& error, Boolean singleSignOnUser)
at ILSWeb.LogOn.btnNext_Click(Object sender, EventArgs e)
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
Request URL:
Request path: /ILSWeb/Logon.aspx
User host address:
User: Admin
Is authenticated: True
Authentication Type: Forms
Thread account name: IIS APPPOOL\ILSWeb1
Thread information:
Thread ID: 3
Thread account name: IIS APPPOOL\ILSWeb1
Is impersonating: False
Stack trace: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at ILSBusInterfaces.IUserDataProvider.IsCustomerSelfServiceLicensed()
at ILSWebCommon.SessionObjects.<get_IsCSSLicensed>b__0(String name)
at ILSWebCommon.GlobalVariables.Get(String name, Func`2 updateCacheFunction)
at ILSWebCommon.SessionObjects.get_IsCSSLicensed()
at ILSWebCommon.WebPageUser.ValidateUserName(String userName, Boolean redirectValidateAccess, String& error, Boolean singleSignOnUser)
at ILSWeb.LogOn.btnNext_Click(Object sender, EventArgs e)
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Root Cause:
This Microsoft ASP.NET application message is typically found on the Fusion Servicing Director Customer Self-Service web server, but it is referring to an unspecified problem on the Customer Self-Service business application web server.
This particular Microsoft message is for remote viewers, and the details are intentionally vague, indicating a problem, but not revealing any details to the wrong viewer. Therefore, there can be many possible causes underlying the message, and the message doesn't point to a specific problem or resolution. The causes could be one of a variety of Servicing Director product causes or non-product Windows related causes.
The details about the problem may be found on the Customer Self-Service business application server.
Workaround:
The information below is for your local IT or system administrator familiar with Windows and Microsoft IIS server.
- Use this message as an indication to switch to the Customer Self-Service web server and locally open the same web page with the error. The error locally displayed on the web server may include more details.
- Next, move to the Customer Self-Service business application web server and search the Windows Event Viewer. The Customer Self-Service product is based on the Microsoft ASP.NET provided platform, and detailed Customer Self-Service ASP.NET messages are recorded in the Windows Event Viewer. Typically, the Event Viewer messages are in the Event Viewer Application log, and the key message may be a warning message in a group of messages. For more information about using the Windows Event Viewer, refer to your Microsoft Windows support resources.
- If you locate one or more Event Viewer messages related to the web browser error, copy the entire text of the Event Viewer error message. Check the message text for a non-product related cause, such as a Windows issue or permissions issue from your user-defined configuration.
For further assistance to find a product related cause, submit a case through Case Management. Reference this article and add the entire Event Viewer message text to the new support case. Also, error conditions on the Customer Self-Service business application may not log a Windows Event Viewer message, and other troubleshooting may be needed. To do further troubleshooting, refer to the Troubleshooting section of the Customer Self-Service Installation or Upgrade guide for your version. Additionally, confirm the version of Customer Self-Service on both the web server and the business application server matches the primary or base version of your Servicing Director system.
ArticleNumber:
000042402