Reinstalling Crystal Reports

Reinstalling Crystal Reports

Fusion Servicing Director includes a specific version and edition of the SAP product called Crystal Reports for Visual Studio 2010 Run Time version 13.0.15.1840 32-bit. The Crystal Reports application is automatically installed the first time the Servicing Director applications are installed on a computer. The Crystal Reports application is used to create and view reports and some letters in Servicing Director. While there are no clearly identified reasons to reinstall this Crystal Reports application, if you have unexpected Windows errors or Windows usage issues with the reports, you can reinstall Crystal Reports using the procedures below. 
  1. Uninstall from the Windows installed applications control panel the application named The  SAP Crystal Reports runtime engine for .NET Framework (32-bit).
  2. Delete the directory/folder the SAP Crystal Reports runtime engine was using, which by default is:
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0
  1. Continue using the Windows applications control panel, and uninstall the Fusion Servicing Director Application.
  2. Reboot Windows.
  3. Install the Servicing Director applications again. Installing Servicing Director will automatically also install the Crystal Reports because it will be found not installed. 
  4. If the issue is not resolved, look for other software that uses Crystal Reports or interacts with Crystal Reports and/or Servicing Director, such as a Phone Dialing system. Remove other software temporarily to find which one is causing the issue.

ArticleNumber:

000050857

    • Related Articles

    • Finding the Map File, Layout File, or Crystal Reports Template File for a Servicing Director Event

      You may need to locate or find the name of a map file, layout file, or a Crystal Reports template file for a specific Servicing Director Event. Open the System Administration application. Click the Event Manager button. From the Event Manager menus, ...

    • Exporting Reports From Crystal Reports to Excel

      Exporting to excel after previewing the report will result in the columns being mismatched at times. When you set up your report, unselect Print if you choose not to print, and then select File. Select the check box File. Select Browse and pick a ...

    • Exporting From Crystal Reports to Excel Format

      Exporting to Excel after previewing the report will result in the columns being mismatched at times. When you set up your report, de-select Print; if you choose not to print, select File. Check the box File. Select Browse and pick a location where ...

    • Reinstalling Servicing Director

      Reinstalling Servicing Director is not often a solution to a problem, but if you should decide to reinstall Servicing Director, consider the following: You must uninstall Servicing Director to reinstall it. You must use the Windows programs list and ...

    • Manage Module Reports Screen

      The system administrator for Servicing Director can use the Manage Module Reports screen to specify which modules a particular report can be run from. (This does not apply to end-of-day reports, which should be scheduled through Event Manager.) The ...