Checking SAM Alerts Manually

Checking SAM Alerts Manually

You want to find out if an alert or special condition exist for any account.


Environment:

EZTeller

For EZTeller Enterprise:

  1. From the EZTeller main menu, select Ask > SAM. The Ask SAM screen appears.
  2. Type the account number and press Enter.
  3. Select an Account Type from the drop-down list.
  4. Click OK. If there is an alert associated with the account, you will see the Special Accounts Monitor - Alert! screen display.

Note: If there are no alerts associated with the account, you receive a message stating that no alerts were found for the requested account.

  1. Click OK to return to the main screen.

 

For EZTeller32:

  1. From the EZTeller main menu, select Other > Ask SAM. The Ask SAM screen appears.
  2. Type the account number and press Enter.
  3. Select an Account Type from the drop-down list.
  4. Click OK. If there is an alert associated with the account, you will see the Special Accounts Monitor - Alert! screen display.

Note: If there are no alerts associated with the account, you receive a message stating that no alerts were found for the requested account.

  1. Click OK to return to the main screen.

 

ArticleNumber:

000047817