Fusion Servicing Director Read-Only mode switches all users to view-only security permissions (all edits and change options are grayed out) for all screens and fields. Having view-only permissions allows users to view borrower information and provide limited customer service to borrowers, but prevents users from entering new information or entering changes.
Once you start read-only mode, the only user who can make changes or manually stop read-only mode is the user named ADMIN. No other user has, or can have this ability.
Workaround:
IMPORTANT! Be sure to know the ADMIN user password. Only the user with the name ADMIN can perform the following steps. If you cannot successfully log in as the ADMIN user, submit a case through Case Management for assistance and reference this article.
Once you are logged in as the ADMIN user, to stop read-only mode manually:
ArticleNumber:
000063036