Could not find a part of the path '<Drive letter>:<FileName>.<ext>'.
Save to file not attempted.
Exit code = 1
Versions of Servicing Director prior to 14.2 have this error instead:
Save to file failed: Error exporting report.
Description: Error Message: IDispatch error #14529
Source: Crystal Reports ActiveX Designer
HRESULT: 0x10017af9.
Exit code = 1
Root Cause:
Using a Windows mapped drive letter for the path in an Event Manager event will fail with this error if the drive letter path is no longer available from Windows.
Also, if you run the Event Manager Run All events end-of-day process automatically on a schedule, unattended, using scheduling software such as Windows Task Scheduler, any event configured to use a mapped drive will fail because Windows does not make mapped drives available to programs run with no user logged in.
Workaround:
Contact your local IT or administrator to confirm any mapped drives you expected are available for you.
Configure any events using a network location for a file path (such as a file import or export or save to file) to use a Windows UNC file path (\\Servername\Sharename\Filename), and not use a Windows mapped drive.
Manually enter the UNC file path into the event criteria screen, and do not use the Browse button provided for local and mapped drives.
ArticleNumber:
000042072