On Servicing Director 14.2 or 15.1, when you use the Servicing Director Send Letters screen and click Send, the message "Letter sent successfully" appears, but no document is created.
If the document was to be printed, there is no prompt to select the printer.
If the document was to be emailed, no email is sent.
Since no document was printed or emailed, no document can be archived.
Sometimes, the Send Letter screen does create a document, and then the same letter does not create a document.
Workaround:
This is an issue in Servicing Director 14.2 and 15.1 being researched at this time.
To workaround the issue:
ArticleNumber:
000064979