Servicing Director Send Letters Screen Does Not Create Document

Servicing Director Send Letters Screen Does Not Create Document

On Servicing Director 14.2 or 15.1, when you use the Servicing Director Send Letters screen and click Send, the message "Letter sent successfully" appears, but no document is created. 

If the document was to be printed, there is no prompt to select the printer. 

If the document was to be emailed, no email is sent. 

Since no document was printed or emailed, no document can be archived. 

Sometimes, the Send Letter screen does create a document, and then the same letter does not create a document.

 


Workaround:

This is an issue in Servicing Director 14.2 and 15.1 being researched at this time.

To workaround the issue:

  1. Restart the Servicing Director application by closing the application and opening it again.
  2. Open the same loan, go directly to the Send Letter screen again, and then click Send.
  3. Alternately, try to create the document on another computer with the Servicing Director application, preferably a Windows 7 computer. 

ArticleNumber:

000064979