Servicing Director does not automatically create a viewable archive for a custom Crystal Reports document.
After creating a custom Servicing Director Crystal Reports document, Servicing Director does not automatically create a viewable Servicing Director archive document when the custom document is produced from Servicing Director.
Workaround:
For custom Crystal Reports documents, if you want Servicing Director to automatically create a Servicing Director archiver copy of the document, then the document must have the Servicing Director provided Crystal Reports formula named "ArchiveKey" in the document.
On a Servicing Director desktop, the Crystal Reports XI program will offer a Formula by the name of "ArchiveKey", and it must be added to the report. It should be suppressed from printing, as it provides a database function for Servicing Director.
ArticleNumber:
000060244
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