After creating a custom Servicing Director Crystal Reports document, Servicing Director does not automatically create a viewable Servicing Director archive document when the custom document is produced from Servicing Director.

Workaround:

For custom Crystal Reports documents, if you want Servicing Director to automatically create a Servicing Director archiver copy of the document, then the document must have the Servicing Director provided Crystal Reports formula named "ArchiveKey" in the document. 

On a Servicing Director desktop, the Crystal Reports XI program will offer a Formula by the name of "ArchiveKey", and it must be added to the report.  It should be suppressed from printing, as it provides a database function for Servicing Director.

ArticleNumber:

000060244